Your website answers at 2am. Your phone cannot.
A written front desk for Australian clinics: it answers questions on your own site, replies to your contact form and your inbox, and captures appointment requests for your team to confirm.
Free, no card, about two minutes. Then 30 days to get your money back if it does not help.
The complaints are about the front desk, not the medicine
84% of the 38 Australian clinics we sampled had a public review about a reply that never came or a booking that went wrong.
GraySpark analysis of public Google reviews, October 2026 (38 Australian clinics, 266 one- to three-star reviews)
and in 58% of them it was specifically that nobody got back to them.
GraySpark analysis of public Google reviews, October 2026 (38 Australian clinics)
Those reviews are not about clinical care. They are about a phone nobody could get to and a message nobody answered — which is the part a written assistant can actually fix.
We have no customer results to show you yet. No testimonials, no customer count, no case studies. When we have them they will be named and sourced like everything else on this page.
What those enquiries are worth
Your numbers, not ours — we have no idea how many you miss, so nothing is filled in for you.
Try it on your own website, free
Paste your address. We read your public pages and build you a working assistant in about two minutes, trained on your own content. No card.
We read the public pages of the address you give us, we obey your robots.txt, and we email you the link. Three a day per visitor. No card, and we do not add you to a mailing list.
How it works
Paste your web address
We read your public pages, obey your robots.txt, and build the questions-and-answers from what is actually there. About two minutes.
Check what it knows
Every answer is yours to edit or delete before anyone sees it. Upload your price list or new-client form and it uses those too.
Paste one line into your site
That is the whole installation. It starts answering, and every conversation is in your dashboard.
What it does today
- A chat assistant on your website, answering 24 hours a day
- It answers only from your own website. We read your public pages and build the questions-and-answers from them, and you can see exactly what we read
- Anything urgent gets your emergency number first, before anything else. After hours it gives the emergency vet you nominate — and we will not switch the assistant on until you have given us one
- Appointment requests captured and emailed to your team to confirm. Nothing is booked behind your back and we never write into your practice software
- Your contact form and your enquiry inbox get the same instant reply. Whoever wrote in hears back in seconds with an answer from your own site, and your team gets the enquiry with that answer attached
- Send an owner an update in one tap — running late, ready for collection, results are back. A results email says they are back and that you will call; it never says what they are
Everything else it does (8 more)
- A review request a day after a visit, once, with your own review link. Never after an emergency or a goodbye, and it asks for the truth rather than for five stars
- Anything it cannot answer goes straight to your team by email, with the whole conversation attached
- Every conversation logged for you to read — including the ones where it refused to answer, and what it would have said
- A monthly summary: what came in, what it answered, and the questions it could not — which is the list of things worth adding to your site
- Every one of those emails is logged where you can see it, with the ones we refused to send and why
- Setup is one line of code on your site. You paste your web address, we do the rest while you wait
- It says it is an assistant before anyone types, and again if they ask. It never claims to be a person
- No clinical advice, no diagnosis, no medication or dosing answers. That is enforced in our code on every answer, not asked for in a prompt
Built for independent clinics in Australia.
What is in it for each of you
The practice manager
The enquiries that used to arrive overnight are answered and in one inbox by the time you open, with the ones needing a person already flagged.
The vets
No clinical questions reach the public. It never doses, never diagnoses, and anything urgent gets your nominated emergency vet before it says anything else.
Whoever owns it
A monthly list of what your website failed to answer, most-asked first. That list is the cheapest marketing research you will get.
Prices
Month to month, cancel any time. No GST is charged — we are not currently registered for GST. Card payments are handled by Stripe. The price covers what is listed under “What it does today” above.
If it does not help
If it does not help, you get your money back
30 days, no conditions and no conversation required. Email us and we refund the whole thing.
Month to month after that. No setup fee, no contract, no notice period. You can turn it off from your own dashboard and the embed stops answering.
We would rather refund you than have you stuck paying for something that is not earning. A customer who cannot leave is not a reference.
Coming next
Not built yet, so it is not in the price and you are not paying for it. We will tell you when each one arrives. We have not put dates on these because we do not have dates we would stand behind.
- Weekly posts to your Google Business Profile
- Text messages instead of email, where a text is the better channel We will add this once our sender details are registered. We would rather add it late than promise it early.
There is a larger plan — Pro — not on this page yet. Pro is held back because what is left on the Pro side — sending those updates as text messages, and more than one location — is still being built. The updates and review requests it used to be priced on are in the plan above now.
Questions
Does it answer the phone?
No. It works on your website and by email — we do not build voice agents and we will not sell you one. Written replies and a clean handoff to a person is the whole offer.
Will it make things up?
It answers only from your own website and the FAQ we build from it. If the answer is not there it says so and passes the question to your team — it does not guess. Every conversation is logged for you to read, including the ones where it refused to answer.
Does it tell people it is an AI?
Yes, in the header of the chat window before anyone types, and again if they ask. It never claims to be a person.
How long does setup take?
You paste your web address, we read your public pages and build the questions-and-answers from them, and you get one line of code to put on your site. Most of the work is ours and it happens while you wait.
Can I cancel?
Month to month, cancel any time, no setup fee unless you choose the done-for-you option.
Do you send text messages?
Not yet. We will add texting once our sender details are registered — we would rather add it late than promise it early. Today it works on your website and by email.